Posts Tagged ‘mint.com’

Sell Me Something

In interaction design on 5 February 2008 tagged interaction design, mint.com, sales with 1 comment

…add Customer Retention to the desired and never-ending skillset of a front-end developer.
Mint gets it wrong. Again. Upon deleting my account, they had one last opportunity to woo me and they wasted it. Save for laziness, I have no idea why they’d redirect me to their login page, after all, I JUST DELETED MY ACCOUNT! […]

Don’t make me think

In usability on 27 January 2008 tagged design, error handling, mint.com with no comments

All design ought to be to be consistent and clear, but all the more when it comes to error handling. The reason is simple and two-fold: errors are both unexpected and disruptive. As such it’s critical that designers curb potentially agitating interruptions with accurately descriptive error messages, immediately refocusing the user on the problem, and […]