a small design and communications firm

if you’re not serious, don’t ask.

Grandparents are obsessive about obtaining printed photos of their grandchildren, and my parents are no exception. They’ve obviously decided to spend my inheritance and fill their albums instead.

Yet regardless of their compulsion, I’ve been completely unsuccessful to lure them to Flickr, and as such, my wife and I have had to upload our photos to both Flickr and Snapfish—it’s a horrible shame.

And as much as I’d like to pass this off as my parents’ problem, here’s just one example how users might become agitated by Flickr’s poor ecommerce process:

Flickr frustrates their customers

Don’t frustrate your users, especially paying ones.


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