Don’t make me think
All design ought to be to be consistent and clear, but all the more when it comes to error handling. The reason is simple and two-fold: errors are both unexpected and disruptive. As such it’s critical that designers curb potentially agitating interruptions with accurately descriptive error messages, immediately refocusing the user on the problem, and making the process of getting back on track as quick and painless as possible.
With this in mind, today Mint failed me. For the purpose of posting a screenshot, I changed my email address here, but indeed it was my password that was incorrect, not my username that caused the error. Yet upon first glance, without reading the fine-print, you’re forced to conclude it was the username.
I can only hope they’re more detail-oriented with the management of my finances! …not good.
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