interaction design

Amazon’s Lack of Anticipatory Design

In interaction design, usability on 17 February 2008 tagged amazon, anticipatory design with 2 comments

As a wedding gift, my employer hooked us up with a fabulous getaway to Sierra Mar in Big Sur. Sierra Mar is easily one of the Bay Area’s top restaurants, and among the highest rated in Zagat’s Guide. (The year we went, it ranked #1 in Romantic Decor, and #3 in Food.) Needless to say, […]

Sell Me Something

In interaction design on 5 February 2008 tagged interaction design, mint.com, sales with 1 comment

…add Customer Retention to the desired and never-ending skillset of a front-end developer.
Mint gets it wrong. Again. Upon deleting my account, they had one last opportunity to woo me and they wasted it. Save for laziness, I have no idea why they’d redirect me to their login page, after all, I JUST DELETED MY ACCOUNT! […]